Privacy Policy

Tech Sul Monitor Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site and our services.

Information We Collect

We collect information from you when you use our online platform, including:

• Information You Provide Directly: This includes information you provide when you request a quote, submit a service request, contact us for support, or otherwise communicate with us. This information may include your name, company name, address, phone number, email address, and details about the monitor or screen requiring repair.

• Automatically Collected Information: When you visit our site, we automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Our Services: To provide the monitor and screen repair services you request, to process your payments, to communicate with you about your service requests, and to improve the quality of our services.

• Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may have.

• Marketing and Communication: To send you promotional emails, newsletters, and other communications about our services, special offers, and industry news. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in the emails.

• Analytics and Research: To analyze trends, track user behavior, and conduct research to improve our site and services.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include implementing physical, technical, and administrative safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure.

Your Rights

You have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal information we hold about you.

• Deletion: Request that we delete your personal information.

• Objection: Object to the processing of your personal information for certain purposes.

• Restriction: Request that we restrict the processing of your personal information.

• Data Portability: Request to receive your personal information in a portable format.

To exercise these rights, please contact us at the address listed below. We will respond to your request within a reasonable timeframe.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address listed below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the "Last Updated" date above. Your continued use of our site and services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Tech Sul Monitor Solutions

75 Avenida das Industrias, Sala 301

Porto Alegre, Rio Grande do Sul, 90020-050